Shathi App

Pause messages or delete your data

You can pause without losing schedules, or ask to erase the service account data.

Draft policy · owner details and legal review pending

Last updated: 1 October 2026

Pause and resume

Send stop or বন্ধ. Reminder schedules and status stay saved; nudges and pending drafts are cleared, and subsequent sends pause. Send start or শুরু to resume. Messages already accepted or in flight with Meta cannot be recalled.

Request deletion

Send delete my data or ডাটা মুছে দাও from your own WhatsApp account. Press the sender-owned confirmation button within ten minutes. A newer request replaces the old confirmation. Nothing is erased until you confirm.

Removed on confirmation

Reminders, monthly/daily usage rows, message logs, waitlist and allowlist entries, profile name, referral and pending draft are removed. Generation guards prevent pending parsing and send work from reconstructing erased service data.

Records retained

Payment rows retain WhatsApp identifier, TrxID, amount, date, retained marker and internal primary key. A tombstone retains wa_id/deleted_at, current-month erased create/send allowance totals and lifetime confirmation/legal/cap-notice counters to prevent reset abuse. Processed receipts retain hashed message IDs; sender/time are blanked, preventing retried messages from recreating data. Hashed waitlist IP/number abuse counters are retained independently after erasure. Retention periods: [owner must define with legal review].

After deletion

A normal new message can reactivate the account; invitation access still applies. Current-month quotas do not reset by deletion and reset normally next month. This service cannot erase independent records held by Meta or the configured AI provider. Contact: [owner must supply].

Make room for what matters.

Start with one thing you want to remember.

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